Getting Started & Documentation

• [Manuals] ACTAtek4 Quick Start, Installation & Operation Manuals
• What are the differences between ACTA-1K-P-SM and ACTA-1K-P-SMa model?
• [Product Datasheets] ACTAtek4 Edge AI Biometric & RFID Terminals
• More topics »

Installation, Wiring & Hardware

• Date and Time Incorrect After Power Failure
• Where can I download ACTAtek4 wiring diagram File?
• ACTAtek Security Torx Wrench Size
• More topics »

Network, Wi-Fi & Remote Access

• Configure DDNS on ACTAtek
• ACTAtek Ethernet Cable Requirements
• Steps to connect ACTAtek remotely from public network using web browser or Android phones/Tabs.
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Security & HTTPS

• ACTAtek Fingerprint Template Security and Storage
• Change ACTAtek HTTP and HTTPS Web Server Ports
• Using CA-Signed Certificates with ACTAtek
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User Enrollment & Authentication

• Configure QR Code + Google Passcode Two-Factor Authentication
• Configure QR Code Authentication on ACTAtek4
• Can we show the User's picture at terminal's LCD screen when he/she accessed the terminal?
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Face & Fingerprint

• Fingerprint Scanner Activates Unexpectedly
• “Bad Quality” Error During Fingerprint Enrollment
• Capture Fingerprint Images for Troubleshooting
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RFID & Smart Cards

• Convert HID H10301 26-Bit Card Numbers
• Convert HID H10302 37-Bit Card Numbers
• How to convert the printed EM card number to match device's card S/N?
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Access control

• What is the 2-digit Duress Code in terminal-setup and how to configure it?
• When Users try to access the device,the device is showing "Unauthorized" rejection? Why ?
• How to connect ACTAtek device with Fire alarm Interface to manage emergency situations?
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Time and Attendance

• A step-by-step guide for employees to register their attendance remotely using the ACTAtek device's "Add User Record" function?
• Can you please advise if ACTAtek4 has an alarm/ noise to identify break times?Our client would like an alarm sound to trigger from the terminal when there are scheduled break times.
• Can you explain about how to use the new Job code function to support the job costing dialogues ?

Logs, Alerts & Performance

• Configure ACTAtek Email and SMS Event Alerts
• Delete Old Event Logs to Improve Device Performance
• Audit Who Added or Deleted a User
• More topics »

Errors & Fixes

• When I accessed the device,I got the 'No User Record' message.What does it mean?
• Repeated “Bottom Case Detached/Attached” Events – Fix
• ACTAtek Offline in AMS – Troubleshooting Checklist

Integrations & Advanced Configuration

• Push ACTAtek Event Logs to Google Drive
• Configure Master–Client ACTAtek Devices Across Remote Networks
• ACTAtek RTSP Playback Using VLC Player

Wiegand Output Integration

• How to make ACTAtek device's wiegand output work with the 3rd party controller's 26bit wiegand input?
• Where can I download ACTAtek4 Wiegand configuration file?
• What is the cable length of ACTAtek device's wiegand output that can work with the 3rd party controller?

Firmware & Updates

• Firmware Force Upgrade
• How to upgrade your firmware and apply optional patches

General