Jakinid Support Website Help Desk (Jakinid.com) Knowledgebase Hardware ACTAtek4
Errors & Fixes
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Knowledgebase Hardware ACTAtek4 Errors & Fixes

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ACTAtek Offline in AMS – Troubleshooting Checklist

To help troubleshoot the client's network connection problem further from the registered device to the AMS server. Please follow the steps below to enable and retrieve (copy/paste) the 'AMS Host Offli...

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When I accessed the device,I got the 'No User Record' message.What does it mean?

For those Users who got the "No User Record" message after accessing the device,it means that his/her finger can not be recognized properly at the device. The possible cause was due to his/her FingePr...

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Repeated “Bottom Case Detached/Attached” Events – Fix

Regarding the below issue,it was due to the device's back side tamper switch button was not firmly pressed with the wall mounting bracket.   And then the device will generate the system log entries to...

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