Loading knowledgebase suggestions...

» Articles in this category:

	Where can I download ACTAtek4 brochures files? Please download the ACTA4 brochure file from the links below.(*Open a new window.)   https://www.jakinid.com/Downloads/brochures/A4/AT-1K-FA-SU.pdf Where can I download the high-quality image of the ACTAtek device? Please download the PSD file from the links below.   h Where can I download ACTAtek4 quick guide and user manual files? Please download the latest ACTAtek4 Quick Guide file, and User Manual file from the attached files below. (Last update:November,2023)     Where can I download ACTAtek4 wiring diagram File? Please kindly download the file from the attached files. the full diagrams:ACTA4_Wiring_Manual_v1.1.pdf the quick diagram for fail-safe EM lock:ACTA_acs_em_lock.pdf the quick diagram for the device c... What are the dimensions of ACTAtek4? To find out the dimensions of the ACTA4 device, please download the file from the attachment. The file is named ACTA4_Dimension.pdf and contains  How does ACTAtek4 work with QR code access? QR code is like another type of digital password so that the customer can  purchase any ACTAtek device with the built-in camera function to support it. e.g.ACTA4-1K-P-C  (*PIN model with built How to connect ACTAtek4 to the WiFi network via web page settings? To connect your ACTAtek device with a WiFi network, please follow the steps below:   Log in to the ACTAtek web portal by entering the IP address of your device in a web browser. For example, 192.168.... How to connect ACTAtek4 to the WiFi network via WiFi QR Code? To connect your ACTAtek device to a WiFi network using a QR code, please follow the steps below:     1. Visit qifi.org to generate a QR code fo How to enable QR Code with two-factor authentication (Google Passcode)? QR code is a type of digital password that allows the customer to any ACTAtek device with the built-in camera function to support it. For examp How to enroll ACTAtek4 Face Users by uploading User's picture (JPEG file)? Quick Steps 1. Log In to the ACTAtek device WEB UI and go to Add new users2. Enter the User ID, Last Name, First Name, Other Name, and Admin Level How to configure ACTAtek4 to support the facial recognition with Face Mask? Quick Steps:-   1. log in to the ACTAtek device WEB UI. How to configure the email alerts from ACTAtek4's web page? Alert Log Settings The ACTAtek new Alert log settings allow the customers to send out email/sms notifications upon following events How to change ACTAtek4 default web server port number of HTTP(80) or HTTPS(443) ? Quick Steps:- 1. Log in to the ACTAtek device WEB UI 2. Go to the Terminal Setup page and navigate to Web Serv What is the maximum log size of ACTAtek4 and where can I configure it? Quick Steps:- 1. log in to the ACTAtek device's WEB UI and go to Authentication/Log Setup. Now you can select the Log Size from 10000 to 1000000 (10K - 1000K) 2. Click Submi What is the specification of ACTAtek4's power adaptor? Please check the below picture for more information.   Due to the ongoing pandemic of COVID‑19,can we use alcohol to clean ACTAtek4 after User access the device? Yes, the administrator can use 99% alcohol to clean ACTAtek device, including plastic case, acrylic panel, buttons and the prism of FP scanner after every time the User access the device.  How to push ACTAtek event logs data to Google Drive. ACTAtek Cloud Storage Service Please refer to Appendix E. Cloud Storage Service of ACTAtek4 User manual file for more details about how to configure the ACTAtek device to push event logs to google dri... When trying to enroll a new Face User,I got the 'Face Similar to' message.How to solve it? Please Login to the device's [Terminal Setup] page to ensure that the different facial format's threshold values are set correctly.See below examples.   Can we use our signed certificate by CA to the ACTAtek device ? Please take note that the ACTAtek device is like a web portal which is not like the company's website (https://company's domain name website) that can be applied the company's signed Certificate by Ce... When I accessed the device,I got the 'No User Record' message.What does it mean? For those Users who got the "No User Record" message after accessing the device,it means that his/her finger can not be recognized properly at the device. The possible cause was due to his/her FingePr... What is the specification of ACTAtek MiFare card? ACTAtek part no. : MIFARE™ ACTA-MF-1K-C-W Frequency : 13.56MHz Protocol : ISO14443A Unique ID : 32 bits The list of Smart Cards that ACTAtek Smart Card model can support Why do I always get a "Bad Quality" message during FingerPrint enrollment? If the Users have exceptionally dry or chapped fingers, and the ACTAtek fingerprint scanner cannot accurately get a reading on FingerPrint image, it will display the "Bad Quality" message.   It will ... Why does the device's FingerPrint scanner scan erratically when no one accessed the device? One possible reason to this would be the surface is dirty and require cleaning.Check and see if there is any residue left on the finger print lens. Sometimes a dirty finger print may result in such be... Our client received the new purchased units,they would like to know what the field depth is on the CMOS camera? Can you advise? The device's built-in CMOS camera is like other normal analogue CCTV camera that it can be used to take a picture ,and also output  a standard and non-compress a Would you please provide step by step quick guide to enroll RFID Smart Card? To enroll a new user and to associate them with a RFID smart card, please follow the below steps: We use the cross over cable for directly connecting the device to the pc to access the web UI. But during deployment do they still need a cross over cable or a straight cable will suffice? The cross cable connection was used for the troubleshooting purpose in case of there was a network issue reported at the device under the client's network environment. In real case,the device is just ... I had enable the device's DDNS setting correctly,but I still can not access the device via the signup DDNS host name. What should I do?        From the below attached screenshot file,you had enabled the device's DDNS setting correctly. But now there was one step missing which it was about how to re-direct the public IP address  to the... What is the size of the logo file? Yes,the logo file's size is "288 x 60" in JPEG format. What are the differences between ACTA-1K-P-SM and ACTA-1K-P-SMa model? ACTA-1K-P-SM ( Mifare Card Reader, 1k users,MiFare model)   For any ACTAtek device model code ending with "SM" meaning How to convert 26 Bit Format(H10301 ) HID proximity card S/N read by ACTAtek device? The printed 26bits (H10301 format) HID prox. CSN showed at the card is  What is the output of ACTAtek video signal? The video output of ACTAtek outputs a standard ,and non-compress analog video signal. Before shipping out the ACTAtek device, we test every unit by connecting it to a standard surveillance monitor (us... Could you please confirm the size of the DC power jacks for ACTAtek device? It is the standard "3.5 x 1.35mm DC plug" for ACTAtek device.     What is the PoE class of ACTAtek4 built-in PoE module ? The PoE Powered Device (PD) power classification of ACTAtek device is class 3.See below.   Why was the device's Date/Time not correct after the power failure ? To comply with US/EU RoHS regulations, the ACTAtek device utilizes a capacitive battery to maintain date and time information. When the device is powered on and fully charged for several days, it can ... How to access ACTAtek4 from Internet? Yes,the client can enable "the port forwarding function" of  their ADSL router if they did not have the fixed public IP . What is the maximum distance for power and data when using ACTAtek4 PoE model? Please kindly check the below link from Google search results page for your reference. http://www.axis.com/global/en/support/faq/FAQ115358 How to change ACTAtek4 Logo with our company one? The size of Logo file was  "288 x 60"  in JPEG format. Please kindly refer to the attached file about how to apply the device's Logo patch file to change the Logo.     How to enable the device's DDNS setting? First of all,the client will need to sign up  a DDNS account e.g.No-IP.com . After that,the client will have the below Login details to be entered into the device's DDNS page. And then click [Submit] ... Steps to connect ACTAtek device remotely from public network using browser. Please kindly check the attached file for more information. Are you able to advise if there is any way how a user was deleted off a terminal? Be it from the terminal, from web portal or via sync options? Please Login to device's [Authentication/Log Setup] page to enable the "User and Audit Log" function.                After that,in the future,for any add/delete User log entries will now be logged,an... There are many event showing "Bottom case is detached/attached" and no idea what is happening. Could you Please advise ? Regarding the below issue,it was due to the device's back side tamper switch button was not firmly pressed with the wall mounting bracket.   And then the device will generate the system log entries to... Can we show the User's picture at terminal's LCD screen when he/she accessed the terminal? The device did not show the User's picture at  terminal's LCD screen which is against privacy policy in certain countries.  What is the specification of ACTAtek EM card?     Model no.:ACTA-EM-4100-ISO     Operation Frequency : 125Khz     Standard : EM4100 compatible     Memory: 64k byte read only     Read range: 5  cm     Color:White     Material:PVC     Operation Tem... How do the FingerPrint templates scan and save at the device to prevent them from the decryption? ACTAtek Fingerprint device uses the advanced CMOS sensor technology with the precise optical system to deliver high quality fingerprint image. During the Users' Fingerprint enrollment,the finger is il... Is it possible to allow certain people to open the door ? And also,everyone can still do th time attendance without opening the door. Please kindly check the below step-by-step instructions about how to configure the device's door strike#1 under [emergency mode] to support it.     1.Login to device's [Terminal Setup]page to set Door... The device's keypad can support A,B,C alphabets only.How do we make it work for other alphabets? If needed,the work around solution is to covert the alphabets into numeric such as below.   A ---> 1 B ---> 2 C----> 3 ...... W---->23 X----> 24 Y ---->25 Z ---->26 For example,if... How to delete the old event logs data to help improve the speed? ****Please do the system backup before doing the deletion.**** Please Login to device's [View Event Log] page,and then choose the period of data to be deleted. What is the specification of security torx wrench Allen Key? It is T9. What is the cable length of ACTAtek device's wiegand output that can work with the 3rd party controller? 300 feet if using AWG18 (approx 1mm) signal wires. We don't recommend UTP cable, please use shielded, non twisted multi-core ca How to convert the printed EM card number to match device's card S/N? The printed EM card number is 5054304 .  ACTAtek device  reads EM card number is l65004D1F60.   Steps: 1.The prefix "l" is the pre-fix character (small letter L) of EM card . 2."65" is the batch numbe... May we know which thread type of the screwdriver that is used to fix the ACTAtek device to its wall mounting back plate? Yes,it is T10 Torx Security Screwdriver.   How to convert HID proprietary 37 Bit format (H10302) proximity card S/N read by ACTAtek device? For example, the card number printed at the 37bit (H10302 format) HID proximity  card is 11500003121      ACTAtek device's Event Logs remark field showed the card number is j0000055AE83E63.        ( "... How to use the latest Firefox browser version to browse ACTA3 webpage via HTTPS? 1.Please download and install the latest Firefox browser version from below link. https://www.mozilla.org/en-US/firefox/new/   2.Please enter 'about:config' under the address bar, and then clic How to capture FingerPrint User's image to help troubleshoot a good or a bad FP image? 1.Please clean the surface of the device's FingerPrint sensor.   2.Login to the physical device's console menu, and then go to [User Management] page to select  [Capture FP] function to put the enroll... What is the specification of ACTAtek combo smart card? ACTAtek part no. : ACTA-MF-EM-1K-C-W Operating frequency: MiFare 13.56MHz / EM 125KHz Protocol : ISO14443A/EM4100 Unique ID : 32 bits EEPROM Size : 1024 Bytes Material : PVC Temperature : -20°C ~ +50°... How to configure the device's FingerPrint Detection Method settings? The device's fingerprint scanner sensitivity can be configured via the [Terminal Setup] page, where you'll find the "Detection Method" settings. Three sensitivity levels—Fast, Normal, and Low—are avai... Where can I download ACTAtek device IK-10 certificate test file? Please refer to the attached file. Troubleshooting “Similar Face Error” When Uploading User Images Please download the attached troubleshooting guide for your reference.

 
Powered by Help Desk Software HESK, in partnership with SysAid Technologies