Jakinid Support Website Help Desk (Jakinid.com) Knowledgebase Hardware ACTAtek4
Face & Fingerprint
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Knowledgebase Hardware ACTAtek4 Face & Fingerprint

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Configure Facial Recognition with Face Mask Detection

Quick Steps:-   1. log in to the ACTAtek device WEB UI.

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“Face Similar To” Error During Face Enrollment

Please Login to the device's [Terminal Setup] page to ensure that the different facial format's threshold values are set correctly.See below examples.  

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“Bad Quality” Error During Fingerprint Enrollment

If the Users have exceptionally dry or chapped fingers, and the ACTAtek fingerprint scanner cannot accurately get a reading on FingerPrint image, it will display the "Bad Quality" message.   It will ...

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Fingerprint Scanner Activates Unexpectedly

One possible reason for this issue is that the fingerprint scanner surface is dirty and requires cleaning. Please check whether there is any residue left on the fingerprint lens. Sometimes a dirty fin...

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Capture Fingerprint Images for Troubleshooting

1.Please clean the surface of the device's FingerPrint sensor.   2.Login to the physical device's console menu, and then go to [User Management] page to select  [Capture FP] function to put the enroll...

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Configure Fingerprint Detection Sensitivity

The device's fingerprint scanner sensitivity can be configured via the [Terminal Setup] page, where you'll find the "Detection Method" settings. Three sensitivity levels—Fast, Normal, and Low—are avai...

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Troubleshooting “Similar Face Error” When Uploading User Images

Please download the attached troubleshooting guide for your reference. 

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False Facial Recognition – User-Specific Threshold Troubleshooting

FALSE ACCEPTANCE – Troubleshooting Guide Please refer to the example below on how to set an individual score threshold value after checking the device’s system log file for a user’s score and solving ...

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