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On-prem AMS Software
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Knowledgebase Application Software On-prem AMS Software

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Where can I download the on‑prem AMS software brochure?

Please download the on-premises AMS software brochure from the attachment.

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AMS & ACTAtek Firmware compatibility information

Access Manager Suite software compatibility information:  

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What are the Basic Hardware & Software Requirements for AMS server?

Please check the attached files for more information.

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Do you have the quick notes about the AMS software installation ,and the device registration steps?

Yes,please kindly check the below quick notes about the AMS software installation.

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Do you have the step-by-step guide about how to install Access Manager Suite?

Preparation:   * O.S.:Windows 10 pro. and Windows Server 2008 R2 or above version was required.   * .Net Framework: .Net 3.5.1 Framework features enable ready. Also,.Net Framework 4.0 was installed re...

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We had an issue on installing .net 3.5.1 on windows server 2008 O.S.. So may we know this OS support .net and AMS?

Yes,the AMS software was using Microsoft VS 2012 to develop it,and our R&D engineer was also testing it under Windows Server 2008 O.S..    Besides,please make sure tha

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How to install AMS software under Windows Server 2012 R2 Datacenter O.S.?

Please make sure that the IIS features,and its subfeatures were installed ready before clicking AMS 'setup.exe' to continue to install the AMS software.See the below step-by-step instructions as an ex...

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May we know about how to configure AMS to support the encrypted SSL communication?

Please kindly check the attachment file for more information.

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Our company had blocked port 80.So how can we change the AMS port to make the device register with it?

For your information,AMS was hosted  at MS IIS web server,and the default port of IIS server was 80.  

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The AMS server is requesting a new activation key. Could you please explain the reason for this?

For your information, the AMS Product Key is generated based on the PC's MAC address. Therefore, if the client migrates the AMS installation to a new PC, the Product Key will change due to the differe...

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Why do I receive the message-"Your support will expire in XX days" or "Support has expired please contact your vendor" after I Login to AMS?

To your concern regarding support is expiring in XX days or "Support has expired please contact your vendor" message in AMS. This is a message to alert the end user that their warranty for their A

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After registering the device with AMS, I did not see any Event Logs being sent to AMS. What should I do?

      Please double check the device's [Terminal List] webpage to see if  the [Server List] is empty .If the answer was yes,it will be the root cause that  the registered device does not know where to...

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Is there a way to manually re‑send the event logs back to the AMS database?

Step1.Login to device's [Terminal List] page. Step2.Click No. 1  Server List to modify the EndPoint URL. Ste

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How to configure the registered device for IN trigger only or OUT trigger only device?

Here are the detailed steps on configuring a registered device for IN trigger only (the same logic applies if you want to set it as OUT trigger only):   01. Login to AMS

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How can I limit the access for the Users who can access the certain device at the specific time only?

Once the device was registered with AMS software ready,the device's [Access Group/Rights] settings will be ported over to AMS Web UI to do the configuration. The below were the step-by-step guides to ...

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When adding the new users at the registered device,I got the "Add New User Failed" or "Server Inactive" message? How to resolve it?

Regarding the "Add New User Failed" or "Server Inactive" error message,the below are the possible causes. So please kindly check ,and help resolve them before adding new User at the registered device....

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Where can we download sample AMS report files?

Please kindly check the attached file containing screenshots captured from AMS reports.

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We had some questions about the AMS DB.Inside AMS Event Logs table,there are 3 timestamps,can you explain what did they mean?

Please kindly check the below information,and the attached file as an example.   TIMESTAMPS : the standard time UTC of event logs received from the reader/terminal LOCAL_TIMESTAMP: the converted loca...

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When I viewed the Event Logs,why there is a ID-Unknown event displayed?

Regarding this issue,it is due to the client has enable AMS [Auto-IN/OUT] function under AMS [System Configuration]page. So when the registered device fails to communicate with AMS server ,the registe...

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Is there any way we can change the DB name in the AMS control panel DB setup?

Please follow the below steps to setup the AMS DB.     1.Login to AMS [Database Configuration] page 2.Under [Database Type],please select [MySQL] first.Once done,you will be able to see ...

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How to backup a full AMS SQL database using Microsoft SQL Server Management Studio software?

Please follow the below step-by-step instructions.   1.Run SQL Server Management Studio software and connect to the SQL server.    2.Expand Databases.   3.Right-click on the AMS database you would lik...

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May we have the steps about how to migrate the AMS from the existing AMS server to another new AMS one?

Step-by-Step Instructions to Migrate AMS Server Install AMS on the New Server: Download the same or a newer version of AMS and install it on the new AMS backup/migration server/PC. Ensure that t

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After enable device's DDNS, now we can access the device from internet .How will the device sync. with the AMS to push the data?

It will depen

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Can you explain why in the AMS terminal list page ,the Reg. user Column is showing 1000/3000,but the actual registered user in the DB is 1553/3000?

For your information, the Reg. user column info.under AMS terminal list page will only be updated when there was a data changed at the registered device e.g.update user name or add new users etc. &nb...

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When I tried to run AMS Access Apps under Google Chrome,it was showing "Chrome is no longer supported by silver light, due to restrictions in the browser"? What can I do?

Please check the below link from Microsoft website about how to deal with this issue.   Microsoft Silverlight may not work in recent versions of Google Chrome  

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When trying to configure AMS with MySQL database,we got "Error: Unknown database 'test'".How can we resolve this error to finish AMS MySQL database configuration?

Issue: When trying to configure AMS with MySQL database,we got "Error: Unknown database 'test'". Step-by-step solution:

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How to install SQL Server 2012 Express Edition

Please kindly check the attached file for more information.

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Where can I download SQL 2008 Express version for AMS?

Please kindly referred to the attached file for more information. 

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AMS Anti-Pass Back Group

Anti-Pass Back Group.  Introduce a new "APB Group" to have different APB settings. With new APB Groups,  AMS can concurrently set to Disable APB for one APB Group A,  Anti-Pass back

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AMS Health Risk Assessment

Health Risk Assessment.   The AMS Health risk assessment (HRA) aggregate data is used by employers and wellness providers to understand the health risks of the o

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AMS Facial Finger Print Self-Enrollment (Remote Enrollment)

AMS Facial Finger Print Self-Enrollment  (Remote Enrollment)   Accurately enrolling and verifying a person’

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AMS Enhance Security Settings

Enhance Security Settings for AMS Establishes AND Enhanced security settings that define how users browse the AMS via a Web browser and interact with AMS.

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How to upload IN/OUT attendance events to a log (Text) file by AMS

AMS Attendance Events Log to File Setting  Log management has become one of the biggest use cases for big data solutions and integrations. AMS now allows the customer to save the IN/OUT attendance eve...

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AMS Payroll API Setting

  AMS Payroll integration means connecting your AMS API with a QuickBook / Tsheet payroll online software API, Which you use to manage your workforce Time Sheets. In other words: Synchronizing AMS and...

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How to Set up Auto-Forwarding Host Name or IP address to access the Access Manager

Set up Auto-Forwarding Host Name or IP Address to Access Manager  1. 

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How to configure AMS to support the encrypted HTTPS communication?

Please refer to the attached file for more information.

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How to configure Shift Management,and generate Shift Report?

Add New Shift Schedule: The AMS shift manager feature is a common function in time attendance software that allows managers to create, edit, and assign shifts to employees. It also helps managers to m...

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Server Specifications for AMS Software: Requirements for 100 Devices and Future Scalability

  Please refer to the attached document, which provides detailed server specifications for running AMS software. This document outlines the requirements for connecting to 100 devices and includes prov...

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How to fix the "Error sending Email" issue under AMS Email Settings when using a Gmail SMTP server?

1. Please log in to your Google Account's Security settings to enable the "Less secure app access" function.   2.Once done, please save the Email Settings again.

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Quick Notes for Configuring the AMS Department Association Function for Synchronizing Associated Devices Only.

Complete the AMS database configuration and server setup. Go to AMS > System Setting > Configure System, set AMS Automatic Synchronization to Disabled, and click the Update button. Log in ...

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How to address server inactive errors in the registered ACTAtek device?

Additional Notes When adding a new user, the registered ACTAtek device is required to communicate with the AMS server and its back-end database to verify that the newly added "User ID" is not duplicat...

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