Help Desk (Jakinid.com) - AMS Desktop Enrollment software

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Where can we download the DE software installation and user manual file?

Please kindly check the attached file for more information.

After clicking 'Start FingerPrint Scan',an error message shows that Enrollment process failed.Error description:The frame source device is not connected.How to resolve the error?

Please close the DE software first,and also unplug the LogiPrint device. After that please unzip the "ftrScanAPI_win10.zip" file,and then copy the "ftrScanApi.dll" file to overwrite the old file locat...