ACTAtek Offline in AMS – Troubleshooting Checklist

Solution

To help troubleshoot the client's network connection problem further from the registered device to the AMS server.

Please follow the steps below to enable and retrieve (copy/paste) the 'AMS Host Offline Network Test' log information.

Enable the Network Test:
- Navigate to the device's [Access Client Setup] page on the device.
- Enable the 'AMS Host Offline Network Test' function.
Reference the Example:
- Refer to the attached file for an example of how to perform this test.
Wait for Completion:
- Allow the test to run for a few minutes after enabling the function to ensure it gathers sufficient data.
Retrieve the Log Information:
- Once the test is complete, copy the network test log information generated by the device.
Send the Log Information:

Paste the copied network test log information into a TXT file, and send it to us for further analysis.

Note:

The 'AMS Host Offline Network Test' function is supported from ACTAtek4 firmware version 4_00.2413 or above.

Attachments:
network_test_log_info.png

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