Are you able to advise if there is any way how a user was deleted off a terminal? Be it from the terminal, from web portal or via sync options?

Solution

Please Login to device's [Authentication/Log Setup] page to enable the "User and Audit Log" function.

After that,in the future,for any add/delete User log entries will now be logged,and also can be seen from the device's [View Event Log] page so that the admin user can understood who is the "ghost employee" if any.See the below as an example.

Was this article helpful? yes / no

Article details

Article ID:	138
Category:	General
Views:	465
Rating (Votes):	(0)

« Go back

$s = 1; if (file_exists(HESK_PATH . 'hesk_license.php')) { $h = (!empty($_SERVER['HTTP_HOST'])) ? $_SERVER['HTTP_HOST'] : ((!empty($_SERVER['SERVER_NAME'])) ? $_SERVER['SERVER_NAME'] : getenv('SERVER_NAME')); $h = str_replace('www.','',strtolower($h)); include(HESK_PATH . 'hesk_license.php'); if (isset($hesk_settings['license']) && strpos($hesk_settings['license'],sha1($h.'h3&Fp2#LaA&59!w(8.Zc]*+uR512')) !== false) { $s = 0; } else { echo '

INVALID LICENSE (NOT REGISTERED FOR '.$h.')!

'; } } if ($s) { echo '

'; } echo '