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Configure Facial Recognition with Face Mask Detection Article rated 5.0/5.0
Quick Steps:-   1. log in to the ACTAtek device WEB UI.
“Face Similar To” Error During Face Enrollment Article rated 5.0/5.0
Please Login to the device's [Terminal Setup] page to ensure that the different facial format's threshold values are set correctly.See below examples.  
“Bad Quality” Error During Fingerprint Enrollment Article rated 5.0/5.0
If the Users have exceptionally dry or chapped fingers, and the ACTAtek fingerprint scanner cannot accurately get a reading on FingerPrint image, it will display the "Bad Quality" message.   It will...
Fingerprint Scanner Activates Unexpectedly Article rated 5.0/5.0
One possible reason for this issue is that the fingerprint scanner surface is dirty and requires cleaning. Please check whether there is any residue left on the fingerprint lens. Sometimes a dirty fin...
Capture Fingerprint Images for Troubleshooting Article rated 5.0/5.0
1.Please clean the surface of the device's FingerPrint sensor.   2.Login to the physical device's console menu, and then go to [User Management] page to select  [Capture FP] function to put the enro...
Configure Fingerprint Detection Sensitivity Article rated 5.0/5.0
The device's fingerprint scanner sensitivity can be configured via the [Terminal Setup] page, where you'll find the "Detection Method" settings. Three sensitivity levels—Fast, Normal, and Low—are ...
Troubleshooting “Similar Face Error” When Uploading User Images Article rated 5.0/5.0
Please download the attached troubleshooting guide for your reference. 
False Facial Recognition – User-Specific Threshold Troubleshooting Article not rated yet
FALSE ACCEPTANCE – Troubleshooting Guide Please refer to the example below on how to set an individual score threshold value after checking the device’s system log file for a user’s score and so...
 
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