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Where can I download AMS software presentation and brochure file?
Please kindly check the atached file for more information.
After enable device's DDNS, now we can access the device from internet .How will the device sync. with the AMS to push the data?
It will depend on your setup. If you are connecting the ACTAtek outside the network of AMS, you will need to configure port forwarding to the AMS server. Then after, you can register the ACTAtek to th...
If we are using more than 150 terminals, we may need 2 servers, in this case, can one device be connected to 2 servers? Is the limitation of 150 terminals due to the SDK/API? Can it increased?
The AMS 150 registered devices' limitation was related to the server side's performance . If the customer had more than 150 devices ,they can configure some devices to  register with AMS no.1 se...
After the device was registered with AMS,I did not see any Event Logs sending to AMS.What can I do?
      Please double check the device's [Terminal List] webpage to see if  the [Server List] was empty .If the answer was yes,it will be the root cause that  the registered dev...
Do you have any quick guide about how to install Access Manager Suite?
Preparation:   * O.S.:Windows 7 pro. SP1 or Windows Server 2008 R2 or above version was required.   * .Net Framework: .Net 3.5.1 Framework features enable ready. Also,.Net Framework 4.0 wa...
We had an issue on installing .net 3.5.1 on windows server 2008 O.S.. So may we know this OS support .net and AMS?
Yes,the AMS software was using Microsoft VS 2012 to develop it,and our R&D engineer was also testing it under Windows Server 2008 O.S..    Besides,please make sure that the Windows Ser...
Our company had blocked port 80.So how can we change the AMS port to make the device register with it?
For your information,AMS was hosted  at MS IIS web server,and the default port of IIS server was 80.   So in order to resolve this issue,the customer can change the default port of IIS in ...
Do you have the quick notes about the AMS software installation ,and the device registration steps?
Yes,please kindly check the below quick notes about the AMS software installation.   AMS server side:    1.Make sure that the MS SQL database was installed ready. 2.Make ...
Why do I receive the message-"Your support will expire in XX days" after I Login to AMS?
To your concern regarding support is expiring in XX days message in AMS. This is a message to alert the end user that their warranty for their ACTAtek and AMS is coming to end within those 30 days. T...
Is there any way that I can manually re-send the Event Logs back to AMS database?
Step1.Login to device's [Terminal List] page. Step2.Click No. 1  Server List to modify the EndPoint URL. Step3. Click [Modify] button to re-send the Event Logs back to AMS database.  ...
Can you explain why in the AMS terminal list page ,the Reg. user Column is showing 1000/3000,but the actual registered user in the DB is 1553/3000?
For your information, the Reg. user column info.under AMS terminal list page will only be updated when there was a data changed at the registered device e.g.update user name or add new users etc. &nb...
Is there any way we can change the DB name in the AMS control panel DB setup?
Please follow the below steps to setup the AMS DB.     1.Login to AMS [Database Configuration] page 2.Under [Database Type],please select [MySQL] first.Once done,you will be able to see ...
When I tried to run AMS Access Apps under Google Chrome,it was showing "Chrome is no longer supported by silver light, due to restrictions in the browser"? What can I do?
Please check the below link from Microsoft website about how to deal with this issue.   Microsoft Silverlight may not work in recent versions of Google Chrome   https://support.microsoft...
When I viewed the Event Logs,why there was a ID-Unknown event displayed?
Regarding this issue,it was due to the client had enable AMS [Auto-IN/OUT] function. So when the AMS was not reachable for the registered device ,the device will trigger a timeout ,and then reco...
AMS compatibility information
Access Manager Suite software compatibility information:   AMS V1.2.4.2 (.Net 4.0) or newer version is compatible with  ACTAtek3 Firmware - 3_06.1410 or newer IP reader Firmware 1...
Hi, we changed the IP of our AMS server, and now it is asking for a new activation key, can you explain why?
For your information,the AMS's Product Key was generated from PC's Mac Address. So if the client had migrated the AMS installation to the  new PC,the AMS Product Key will be changed again due to...
Where can I download SQL 2008 Express version for AMS?
Please kindly referred to the attached file for more information. 
How to install AMS software under Windows Server 2012 R2 Datacenter O.S.?
Please make sure that the IIS features,and its subfeatures were installed ready before clicking AMS 'setup.exe' to continue to install the AMS software.See the below step-by-step instructions as an ex...
How can I limit the access for the Users who can access the device in specific time only?
Once the device was registered with AMS software ready,the device's [Access Group/Rights] settings will be ported over to AMS Web UI to do the configuration. The below were the step-by-step guides to...
We had some questions about the AMS DB.Inside AMS Event Logs table,there are 3 timestamps,can you explain what did they mean?
Please kindly check the below information,and the attached file as an example.   TIMESTAMPS(standard time UTC of event logs received from the reader/terminal) RECLOGDTM(server timestamp when r...
When adding the new users at the registered device,I got the "Add New User Failed" message? How to resolve it?
Regarding the "Add New User Failed" error message,the below were the possible causes. So please kindly check ,and help resolve them before adding new User at the registered device.   1.The AMS...
Where can I download the data-sheet of AMS software?
Please kindly referred to the attached file.
Where can we download the sample files of AMS reports?
Please kindly check the attached file about the screenshot files captured from AMS reports.
How to install SQL Server 2012 Express Edition
Please kindly check the attached file for more information.
May we have the steps about how to migrate the AMS from old AMS server to new one?
1.       Install AMS at new Server/PC.   Note:   Please help provide the new AMS server's Product Key,and also the old/existing AMS's Product Key,and its screenshot file o...
 

 
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